Verizon - Bedford Hills, New York

Shoshanna Rome

Ran over my phone this morning with my car ‍♀️ and just days before a week long trip. Patrick was so helpful in getting me a new phone quickly set up, and guided me through all the promotions / offers etc to help me decide what works best for me and my family. I usually dread going into places like this but Patrick was personable, kind, and efficient he made it an excellent experience. Thanks Patrick if you’re reading this!

Paul Bosak

Exceptional Service at this Verizon Store!

I recently visited the Verizon store and had an outstanding experience thanks to the service representative, Gianna. From the moment I walked in, they greeted me with a warm smile and was eager to assist.

I had some questions about my plan and the latest devices. Gianna was incredibly knowledgeable, patiently explaining all my options and helping me find the best fit for my needs. They took the time to ensure I understood everything and even demonstrated some features on the new phones.

What impressed me the most was their genuine willingness to help—never once did I feel rushed or pressured. They made the entire process smooth and enjoyable. I left the store feeling confident in my choices and grateful for the excellent customer service.

I highly recommend visiting this store and asking Gianna if you need assistance. Thank you for a fantastic !

Laura Kaplan

TJ was the best tech sales person I have ever encountered. He was patient, thorough, willing to work through some complicated issues until the job was done. Highly recommend this Verizon store.

Ginger Summa

TJ has exceptional customer service and really knows his stuff. Made upgrading my phone a smooth and enjoyable experience. He even taught my mom some cool things about her phone that she didn’t know. 10 out of 10.

Peter Aquilino

A week ago I went in to purchase and Apple Watch and new phone for Christmas. The salesman upsells and assured me it would be delivered in 2 days. I called the night before Christmas Eve and an employee said the order is there and to pick it up first thing in the morning. Christmas Eve I went to pick up the watch and phone only to find out it was back ordered till the end of January. The employee that said the order was there, denied ever speaking with me. After an hour of them trying to get the new phone to work, I had to leave without the new phone, only to find out my current phone was now not working as well. I went back, after 20 minutes my old phone was working again. Not at any point did they offer any restitution or to wave the commission after two of their employees lied to me and I spent over 2 hours in their store. Not the way I intended to spend Christmas Eve.

anthony isola

Went into the Verizon store today and saw Gianna and Carlito, it was completely packed but they were multitasking great and able to help me solve my missing contacts. Took about 10 minutes to get them all back. I would highly recommend coming here for any help you may need.

Victor Carrasquillo

My wife went to this location after work going to the door, Verizon representative walking through you think you’d hold the door for her not at all which was very rude. She continued maybe he didn’t wanna work with anybody because he ran straight to the back took about five or 10 minutes for another representative at this location only because he was busy OK he turned around asked her. What are you here for? She explained to him that she’s there to put in her discount that they were told she was told you know well we were told to go to the store because there’s a problem with the link so go to the store and they’ll take your ID to put in the discount or put it in the link for you. They said they don’t do that there. They said try Danberry we live five minutes from the store. why would we go to Danberry. I have to say ordering the phones and everything that I’m going through since I got the phones yesterday three hours on the phone with Verizon because they do not explain to you when you’re buying the phones about the billing clearly They tell you don’t worry about the bills just press. OK when you’re when you add your discount and everything that’s when it will reflect so you have to hit OK then you have to do the discount when you get the phones call Verizon. Call Verizon after three hours with Verizon still cannot do the discount and like I said they sent us to this specific store so she can give her ID to do the discount because there’s a problem with the link she told they can’t do it. I gotta say Verizon 50% of your representatives are great the other 50 are liars. if they don’t fix the issue with billing discount by tomorrow, Friday Saturday, I’ll be returning both phones to Verizon so forget about a 30 day trial. I was so disappointed within the first few hours. I do not understand how this location has 4.9 stars with the experience my wife had.

Maria Zapson

My new IPhone 15’s Apple carplay was not working with my Hyundai. Patrick and Timothy (?) took time to check the connections in my car, restart the screen, and try a new cable. They got it to work!! Beyond the typical service! Better than what I got at my car dealership.