Jewel-Osco - Oak Lawn, Illinois

M Grant

Rude customer service at the seafood counter! Asked if they had more crab legs as the ones pre-packed were dark and bruised, the guy told me they were all the same, despite me telling him my preference. He then stormed to the back to get a black woman with the same bad attitude, who tells me they have more but they're all the same. The woman advised she would bring more out, brought out two bags, also advised they were not on sale, despite sales ad saying otherwise.

Theresa Hovanec

If anything is on sale be sure you check the dates because most of the time they are already expired. Customer service is horrible. I waited 40 minutes to get lunch meat and prices are outrageous. I don't think they could move any slower if they tried No management around to help. Two people working lunch meat counter on a Sunday it's ridiculous. I have spoken to the Manager on several occasions, to ask for more help at deli counter. Everytime Im here, it's the same story, long wait, crazy prices, not nearly enough help. I will be spending my hard earned money somewhere else.

Kelly newren

My visits at this jewel-osco store on 95th and Pulaski is very questionable. Why is it the younger the employee the more immature they are but, the managers are just as bad letting them play around like this with their customers. (1 example is: the cashier, and bagger joking around with items like a juggling clown). I never recieve this type of behavior at other jewel stores. So what's with this store in oak lawn 95th and Pulaski. Compared to the better treatment I've recieved at other jewel stores.

Karolina Scislowicz

You can find a lot of good deals using Jewel's app for coupons. The bathrooms were very unsanitary, but the rest of the store was clean.

A R

Have shopped at the Oak Lawn location for decades and the changes to the environment and some employees stand out. I placed a catering order and arrived to pick it up. The order was ready, I paid for it and went back to department to retrieve food. Food was placed in a cart and staff handed it off to me. No problem. Deli and catering staff were great.

I approached the exit door and the cart wheels locked up and alarms on the door went off. An employee standing to the side of the door with a remote activated the locking wheels and alarm. There are other customers exiting the store with catering orders and purchases with no problem. As I begin to pick my items up and abandon cart the employee approaches and asks for a receipt. My receipt is in my hand. Before I raise the receipt she unlocks the cart, laughs and walks off. I understand shoplifting is a major issue, but an apology would have made the situation bearable. This experience has made me find another grocery chain to shop.

If it’s such an issue trusting customers paid for orders go back to the orange “paid” stickers placed on items in carts to avoid a bigger problem. Customers should not enter your store, spend money and have to deal with an employee that is unhappy about her life choices.

Doris

I have ordered two birthday cakes so far last week and this week and ordering another one on Monday for the 27th. The cakes taste fresh, the butter creme is good and the edible picture comes out perfect enough for my daughter's to be super excited over them. The lady's in the bakery are very attentive and make sure they get exactly what you want on the cake you order and throw suggestions aswell. The customer service in Jewels is great throughout the store. It's neat clean and very well stocked. Never have had an issue.

Franky B.

I am a dog lover but I’m seeing more and more dogs in this store. Although anyone can purchase a ‘SERVICE DOG’ patch on line, nobody checks; not sanitary.

Eduardo Melecio

Plenty of parking, it's clean, organized, and the staff are helpful. The fried chicken from this Jewel is also pretty good.