Brothers Auto Sales - Danbury, Connecticut

Tiffany Robertson

We purchased a car from Brothers Auto Sales and gave them $2500 out of $3000 for a deposit, with the remainder contingent on them repairing the back door that wouldn't open. They gave us the car, despite not receiving the full deposit, although the rest of the price was guaranteed through financing. The car broke down within 24 hours. We contacted them about the possibility of either canceling the loan (we were told we could) or exchanging the car for another (yes we could), but were told we would have to wait until the owner returned from overseas in a week because no one else could handle the issue and his wife - also an owner - does not speak English very well.

They took it, repaired it and said it was ready, however, would not give it to me until they received the remaining $500. I asked why they gave us the car in the first place despite not receiving the entire deposit. All I got was some claim to not understand. Yet they wouldn't give me my car. They only took the car hostage when it broke down after owning it for 12 hours and they were concerned we would back out of the deal and be stuck with a malfunctioning vehicle (they probably hoped we'd have it longer before it broke down). No one would come forward to handle the issue unless they were given the $500, claiming they didn't understand English, or we had said that we didn't want the car anymore and that no one could do anything until the owner returned in a week.

I understand their argument that the $3K is technically separate from the broken door, although there was an oral agreement to fix it. My ex-husband was the one who unilaterally decided to withhold the $500. However, they had $2,500 in cash and signed a contract for them to receive the remainder from the bank, therefore they were guaranteed to have 95% of the value. Furthermore, I questioned why they didn't present the $500 as an issue when they handed the car over initially, only demanding the money when they knew the car was a lemon.

Most businesses would have a little more good will towards a customer so I - and my two kids - wouldn't be without a car. All I got was dumb looks and excuses that they didn't know what was going on, although I think they understood their motives perfectly. A business that does transactions with English-speaking customers should have people available to handle the matter at all times, not claim ignorance of the language to perform bad business transactions.

Raul Fernandez Rodriguez

Be careful to put your credentials in the hands of these people.  They stole more than 9k from me and they still do it from others.  At the time I was inexperienced, it took me a while to understand how they did it but I found out that they were using my credentials to buy a car for other people.
They mess my credit bureau for years.
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Tenga cuidado de poner sus credenciales en manos de esta gente.  Me robaron más de 9k y todavía se lo siguen haciendo a otros.  En ese momento yo era un inexperto, me tomó tiempo entender cómo lo hicieron pero me enteré que estaban usando mis credenciales para comprar un auto para otras personas.

Alex Burrows

Currently DMV has authorized them to do Registration/Title paperwork due to the pandemic situation (when bought private party). DMV website specifically says the dealers are not allowed to charge more than $25 processing fee. These guys wanted $100 and wouldn't do the registration unless we paid that amount on top of all the DMV fees. DMV says to notify them if any of the authorized dealers are trying to charge more than the allowed fee of $25. I agree that a lot of businesses are struggling right now, but breaking a binding agreement with DMV to profit from the pandemic situation is not the way to do it.

Cristiane costa

bad place to buy your car. I bought a car to drive in 6 months at 2,000 miles, the engine stopped. the dealer who sold me the car does not want to pay for the fix or exchange.

Allison Marley

The service team at brothers helped me with a mechanical issue with my vehicle. They took their time and went the extra mile to make sure the job was done right and that my car left in a better condition than when it arrived.

Sarah Foremost

Horrible awful place. Because I wasn’t Spanish decent I was treated as if I didn’t matter. Rude, disrespectful and just downright mean people.

I went there because I was looking for a very very inexpensive 2nd vehicle and knew their cars had a lot higher miles than most dealerships so I thought I could find something decent, but after the way I was treated and the prices I saw there was nothing worth my time there.

Roy Krueger

Went to register a car under new DMV guidelines. In and out super quick. Would go back again.

Joseph Tito

Best place ever went to buy a car i did not know Spanish an they talked to me in english they sold me a infinity and it was good and I am going there every single time that i want a car